General Questions

In order to use Diitalk, you'll need:

  1. Either Android 2.3 and higher, or iOS 7 and higher.
  2. An internet connection on your device. Wi-Fi will yield best quality, 4G/LTE is excellent while 3G is acceptable. 2G networks are also supported.
  1. Open up the Diitalk application.
  2. Allow Diitalk to access your address book. Diitalk uses your contacts to connect you to other Diitalk users. A full explanation can be viewed here.
  3. To log in using Facebook:

    1. Tap the 'Login with Facebook' button.
    2. If prompted, grant Diitalk permission to access your Facebook account.

    To log in with an existing account without Facebook:

    1. Tap the 'Login with Diitalk' button.
    2. Enter your email and password then tap the 'Log In' button.

    To create a new account without Facebook:

    1. Tap the 'Create Diitalk Account' button.
    2. After filling in the information tap 'Sign Up' and you will be automatically logged into the app.
  4. On iOS devices, allow Diitalk to send you 'push notifications' in order to be notified of incoming calls and messages.
  5. Choose your country and type in your phone number (including the area code) and tap 'Next'.
  6. Allow Diitalk to send you a confirmation code.
  7. You should receive a confirmation code within 2 minutes— either though SMS message or spoken to you via a call.
  8. If you don't receive a SMS or call, tap one of the buttons below the confirmation code box to resend it.
  9. Enter the code then tap 'Next'.
  1. Tap the 'More' button on the tab bar in iOS, or open the menu in Android.
  2. Tap the 'Log Out' button.
  3. Confirm you want to log out.

Every month you will receive a Dii Coin top-up. If your balance is below 50 Dii Coins on the 1st of the month, you will automatically be topped-up back to 50 Dii Coins. You can acquire extra Dii Coins by acquiring Dii Rewards, completing tasks in the 'Earn more Dii Coins' section, and/or purchasing them.

The amount of Dii Coins you earn for free depends on the amount of Dii Rewards you complete, and the amount of 'Earn More Dii Coins' tasks you complete. If your balance is below 50 Dii Coins at the start of the month, it will automatically be topped back up to 50 Dii Coins.

On the first of every month, if your Dii Coin balance is below 50, it will be topped-up to 50. If your Dii Coin balance is above 50, it will not change.

iOS:

  1. Tap the 'More' button on the tab bar.
  2. Select 'Purchase Dii Coins'.
  3. Select the amount of Dii Coins you wish to purchase.
  4. Enter your iTunes account password if prompted.

Android:

  1. Open the menu.
  2. Select 'Account'.
  3. Select 'Add to account balance'.
  4. Select the amount of Dii Coins you wish to purchase.
  5. Tap the 'Continue' button.
  6. You will be prompted to enter your Paypal or credit card info.

My Account

Go to https://www.diitalk.com/password-reset-request to reset your password.

Yes, if you are only logged into one device at a time. Log out of one device before you log into another.

Diitalk stores your phone number so that your friends can find you and call/message you for free. Your phone number is also used as your caller ID for outgoing calls.

Yes. Follow the instructions in the setup procedure. When verifying a phone number, approve the sending of a SMS then tap 'Call Me' to receive a call telling you the code instead.

First, go to the account details screen:

iOS:

  1. Tap the 'More' button on the tab bar.
  2. Tap your name above 'Settings'.
  3. Tap 'Phone'.

Android:

  1. Open the menu.
  2. Select 'Account'.
  3. Select 'Caller ID'.

Then enter your phone number like in the setup procedure.

Diitalk uses the phone numbers found on your device's contact list to determine which of your friends are also on Diitalk. These phone numbers are not stored on the server, are not transferred to anyone else and never will be.

When you run the app, you will be prompted to allow Diitalk to access your contacts. If you deny Diitalk access to your device's contacts initially, you can enable access as follows:

iOS:

  1. Go to your device's settings.
  2. Scroll to find 'Privacy' and tap it.
  3. Tap 'Contacts'.
  4. Set 'Diitalk' to 'On'.

Android:

  1. You must allow access to your contacts in order to use the app.

Calling

You can make free App-to-App calls to your Diitalk friends without consuming any Dii Coins. Calls to phone numbers will consume Dii Coins. You can earn more Dii Coins for free, or purchase more as you need them. You can view the latest calling rates (by country and region) in app.

Diitalk can not connect calls to special numbers such as 911 and 411. Please use the phone's regular keypad to call these numbers or contact the operator.

Some 2G, 3G, 4G and LTE providers restrict VoIP usage on their network so check with your provider about any restrictions they may have.

You must give Diitalk permission to use your microphone the first time you make or receive a call (or else the other party will be unable to hear you).

Everywhere! As long as you have enough Dii Coins.

When you dial a phone number or select a contact's number the cost will show up on the keypad screen. You can also check out the latest rates by:

iOS:

  1. Tap the 'More' button on the tab bar.
  2. Select 'Free Call Destinations'.
  3. Scroll through the list of countries & select your desired country.
  4. Mobile/Landline number rates may vary. Rates may also differ from region to region.

Android:

  1. Open the menu.
  2. Tap 'Rates'.
  3. Scroll through the list of countries & select your desired country.
  4. Mobile/Landline number rates may vary. Rates may also differ from region to region.

The ribbons represent our lowest calling rate tiers.

  • Blue: 1 Dii Coin per minute
  • Red: 1 to 2 Dii Coins per minute
  • Yellow: 2 to 4 Dii Coins per minute
  • Green: 4 to 8 Dii Coins per minute

iOS:

  1. Tap the 'Keypad' icon in the tab bar at the bottom of the screen.
  2. Tap the flag icon in the top left corner and select your desired country.
  3. Input the rest of the number and tap 'Free Call'.

Android:

  1. Tap the 'Keypad' icon in the tab bar.
  2. Hold the '0' button on the keypad until a '+' symbol appears.
  3. Input the country code or tap the flag icon in the top left corner to select your desired country.
  4. Input the rest of the number and tap 'Free Call'.

To ensure that numbers are entered correctly Diitalk requires that all numbers be in international format. To internationally dial a Mexican mobile phone you must input '+52' followed by a '1' then the area code and number. As a result, when entering Mexican mobile numbers within Diitalk (including your own number to request the confirmation code) you must preface mobile numbers with '+521'.

Examples

Landline number: +52 (area code) (phone number)

Mobile number: +52 1 (area code) (phone number)

To call another Diitalk user, you'll first need to add them to your Diitalk contact list.

  1. When you press and hold the user's name, tap 'App-to-App Call' under the call options that appear.
  2. OR If you are on the contact info screen, you can tap the 'App-to-App Call' button.
  3. If you are on the chat screen, you can tap the 'Call' icon in the top right corner.

Diitalk can not connect calls to special numbers such as 911 and 411. Please use the phone's regular keypad to call these numbers or contact the operator.

Diitalk, where possible, utilizes top-quality codecs that respond excellently— 'even over high stress network conditions' and are very tolerant to network problems. However, there's a lot you can do to help ensure that you get the best-possible call quality, every time.

  1. Speed is everything
    The better your connection, the less chance that the audio from your call is going to be pushed aside by another of your device's operations. Use your home Wi-Fi whenever possible. LTE or 4G is significantly better than 3G, which is significantly better than 2G. However, if the mobile network isn't under much strain, calls from 3G to 3G and even 2G to 2G can occur fairly smoothly.
  2. Other users on your network
    Ensure that other users aren't performing network-straining tasks on the same connection (e.g. downloading files, streaming videos, etc.).
  3. Avoid public Wi-Fi
    Public Wi-Fi is typically poor at the best of times. If you are sharing one Wi-Fi connection with multiple people, there's a good chance they will be hogging the connection. Additionally, many public hotspots have strange network configurations which often result in your valuable voice traffic being forced to bounce around the network before finally finding your device.

Calls can be made using Wi-Fi, 2G, 3G, 4G and LTE connections. Please note that not all cellular networks were created equally, so call quality may vary. Some cellular providers restrict VoIP usage on their networks, so check with your provider regarding any restrictions they may have.

Some of our VoIP service providers do not support caller ID. A few route their calls through other numbers, resulting in the wrong caller ID being displayed. Whenever possible we try to facilitate call-ID but in some instances (depending on the provider) it is not possible.

Messaging

To message another Diitalk user, you'll need to first add them to your Diitalk contact list, as described here.

From the Diitalk Contact's screen:

  1. Tap a contact's name.
  2. Tap the 'Send Message' button and you'll be taken to the messaging screen.

From any screen:

  1. Tap the 'Messages' icon in the tab bar which is at the bottom on iOS, and near top on Android.
  2. Tap the compose message button in the top right hand corner.
  3. Select a contact.
  4. Bring up the keyboard by tapping the message input box.
  5. Begin typing a message.
  6. Tap the 'Send' icon.

If you already have an existing conversation with the person you want to message, simply tap the conversation and continue messaging where you left-off.

On the Chat screen:

  1. Tap the 'Smiley Face' icon.
  2. Tap the tabs at the bottom to select a set of stickers.
  3. Scroll up and down to reveal more stickers in a particular set.
  4. Scroll to the right to reveal more sticker sets.
  5. Tap a sticker to select it.

You can only send stickers from sets you have downloaded. How can I download new sticker sets?

On the Chat screen:

  1. Tap the '+' icon.
  2. Tap the appropriate icon for the content you want to send.
  3. Pick or capture the content.
  4. Tap the 'Send' button in the top right hand corner.

Messages remain stored on the device until:

  1. The conversation reaches over 5,000 messages, where upon the oldest messages are deleted to make room for new ones.
  2. The user deletes the messages.
  3. The app is deleted.

iOS:

  1. Tap the 'Messages' icon in the tab bar at the bottom of the screen.
  2. Slide your finger from right to left across the conversation you would like to delete.
  3. Tap the 'Delete' button.

Android:

  1. On the Messages screen, press and hold the conversation you would like to delete.
  2. Tap 'Delete Conversation'.
  3. Tap the 'Okay' button.
  1. You will find the sticker store under the 'More' tab on iOS, or the menu in Android. Alternatively, you can tap the '+' button on the sticker picker tab bar.
  2. Tap on a sticker pack to view it.
  3. Tap the 'Download' button. If the pack is not free, and you have enough Dii Coins, you can tap 'Purchase'.
  4. Some packs need to be purchased or unlocked some other way before they can be downloaded.
  5. If a sticker pack shows a 'lock' icon you will have to complete a task to download it.
  1. You will find the sticker store under the 'More' tab on iOS, or the menu in Android. Alternatively, you can tap the '+' button on the sticker picker tab bar.
  2. Tap on a sticker pack to view it.
  3. If you have enough Dii Coins, tap 'Purchase' to download the pack.
  4. Once a pack is purchased, you do not need to purchase it again— even if you delete the pack from your device.

Rewards

You can earn Dii Rewards by performing various activities in the app, such as: calling, messaging, adding contacts, downloading stickers, and much more! Look at the Dii Rewards list to find out how you can earn them all. You will also earn Dii Coins when you invite your friends to use Diitalk, and you can earn BONUS Dii Coins by watching videos and/or completing offers.

You earn free Dii Coins and/or unlock new content!

  1. Tap the 'More' button on the tab bar on iOS, or open the menu on Android.
  2. Tap 'Dii Rewards'.
  3. You can tap on a reward to see more details.

Lifetime rewards can only be earned once. Monthly rewards are refreshed on the first of every month so that you can earn them over and over again. However, progress for monthly rewards does not carry over into the next month, so you need to earn them fast!

  1. Tap the 'More' button on the tab bar on iOS, or open the menu on Android.
  2. Tap 'Invite Friends'.
  3. Tap 'Invite' in the top right corner.
  4. Choose how to send the invitation, and send it.

When your friend downloads the app their name will appear in your list on the 'Referrals' page. After your friend makes one call, and sends one message both of you will get a Dii Coin reward. You'll then also be able to call them app-to-app and message them without spending any Dii Coins— it's a win-win!

  1. Yes! Select the 'More' button on the tab bar on iOS, or open the menu on Android.
  2. Tap 'Earn Dii Coins'.
  3. Select 'Video' to watch a video or select 'Offer Wall' to see available offers.
  4. Watch the entire video, or complete the offer criteria to receive bonus Dii Coins!

If you are missing Dii Coins from engaging with videos or offers, please contact Tapjoy support by following the 'Missing Dii Coin?' link on the first page of the offer wall.

Troubleshooting

iOS:

  1. Double tap the home button to bring up the multitasking bar.
  2. Swipe left or right until you see the Diitalk app.
  3. Flick the app screen up.
  4. Find the Diitalk app icon on your home screen and tap it to re-open it.

Android:

  1. Launch the recent applications menu. The process for this varies from device to device.
  2. Scroll to the Diitalk app.
  3. Press and hold the Diitalk app and swipe to the right.
  4. Find the Diitalk app icon on your home screen and tap it to re-open it.

NOTE: Uninstalling Diitalk will remove your conversation history.

iOS:

  1. On your home screen, press and hold the Diitalk app icon until it wiggles.
  2. After the icon starts wiggling, tap on the 'x'.
  3. On the pop up, tap the 'Delete' button.

Android:

  1. Follow the steps from https://support.google.com/googleplay/answer/2521768 to uninstall Diitalk from your device.

To begin using the app again you will need to repeat the setup procedure.

iOS:

NOTE: If you gave the device permission to update apps automatically, then you do not need to follow the steps below. The app should have a dot beside the name indicating when it is updated.

  1. Go to the App Store on your device.
  2. Go to the 'Updates' section.
  3. If there is an update available for Diitalk, it will appear on the list.
  4. Tap the 'Update' button beside Diitalk to install the new version.
  5. You may be prompted to enter your iTunes account password.
  6. After the app is installed tap the 'Open' button beside Diitalk. If you already left the App Store, then tap the Diitalk icon on the home screen.

Android:

Follow the steps from https://support.google.com/googleplay/answer/113412 to update Diitalk on your device.